FAQ's

How do I place an order?

Use our online store to browse the items we currently supply and add items to your virtual shopping cart. You can also use the search function if you are looking for something specific. Once you have finished, go to your shopping cart and proceed through the checkout.

 

How do I pay?

We accept all major credit / debit cards and for extra security and convenience we also offer PayPal. Just choose your preferred method during checkout.

 

How much does delivery cost?

Our standard delivery charge is just £4.99  (for orders to U.K. mainland addresses). Due to their size and weight, saddles purchased online are available for collection at our shop in Burnham-On-Crouch, Essex or can be dispatched via courier - the delivery cost for 1-2 saddles is £24.99, for 3 or more saddles the cost will increase to £40.00.

 

How long will it take to ship my order?

We aim to dispatch all orders within 1-3 working days, however certain items may take up to 7-14 days depending on supplier stock levels etc.

 

Where do you ship orders to?

We ship orders to addresses in UK mainland as standard. For orders outside of the UK mainland (ie. Channel Islands, Isle of Man, etc.) please contact us for shipping charges before ordering.

 

I can't find an item I need, can you help?

Of course, we are always happy to help and can advise you on certain items if you need some help finding the right product. Our stock is always changing so if you cannot find what you need please contact us and we will do our best to help you.

 

Is my personal information safe?

You can be sure that your information remains safe, the checkout system that we use is level-1 PCI compliant (which uses a high-level encryption method), so you don't need to worry about the security of your credit card or personal data.

 

Where is the store located?

All of our stock items can be seen and purchased at our store, which is located at:

Jade's Tack Shop

Elmwood Equestrian Centre

Maldon Road

Burnham-On-Crouch

Essex  CM0 8NT.

 

What are the shop opening times?

Our store opening times are as follows:

Monday: Closed

Tuesday: Closed

Wednesday: 10:00 - 17:00

Thursday: 10:00 - 19:00

Friday: 10:00 - 17:00

Saturday: 10:00 - 17:00

Sunday: 10:00 - 16:00